Return & Exchange Policy
As a leading retailer of Tools, JR Hardware relies on this Return and Exchange Policy to ensure customer satisfaction with every purchase.
When a customer contacts us by phone or email, our initial response is to assist in getting technical support or customer service for the customer from the vendor of the product that the customer purchased.
However, in some cases, a product may be unsatisfactory to the customer for reasons completely beyond our control, in which case a return or exchange may be processe
2. Return Policy
You may also return your purchase by courier. Please email us on firstname.lastname@example.org to enable us to assist you.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it, in its original packaging & with all paperwork, parts & accessories.
To complete your return, we require a receipt or proof of purchase such as the Invoice or website order number. If you're missing your receipt, an exchange may be issued up to the same amount as the item being returned.
2. Return & Exchange Exemptions
Perishable goods such as certain solvents cannot be returned or exchanged. We also do not accept products that are intimate such as worn shoes, hazardous materials, or flammable liquids or gases.
Special order goods cannot be returned or exchanged including cut to size wood and timber. Items damaged or modified by the customer cannot be returned or exchanged.
3. Exchange Policy